Fulfillment Network
Returns handled by your own warehouse or a fulfillment partner.
Odoo Fulfillment NetworkReturns and refunds
Manage marketplace returns inside Odoo.
Return requests from your marketplaces arrive in Odoo. Your warehouse or fulfillment partner checks the goods, stock is corrected and the refund is recorded – in one process.
Included from StandardOwn warehouse or 3PLStock updated automatically
What you get
One return process for all channels
Return requests in OdooMarketplace returns appear next to the original order.
Condition checkRecord whether an item is resellable, needs repair or must be disposed of.
Restock or disposeResellable goods go back into stock and onto the marketplaces.
Refund statusSee which refunds were issued and which are still open.
How it works
From return request to settlement
- Return requestfrom the marketplace
- Odoolinked to the order
- Warehouse checkown or fulfillment
- Restock or disposestock corrected
- Refundinto settlement
Plans
Included from Standard
Returns and refunds are part of Standard, Professional and Enterprise. Matching refunds in settlement starts in Professional.
Standard 99 €Professional 299 €Enterprise 1.499 €
Available features depend on the marketplace connector and configured workflow.
Connected in the ecosystem
Returns in the ecosystem
Settlement
Refunds as their own line in every payout.
Marketplace settlement in OdooMarketplace messages
Answer return questions with AI support.
Marketplace messages in OdooFAQ
Questions about returns
Do returns work with my fulfillment partner?
If your partner is connected to Odoo, the check result can come back into Odoo. We check the connection in the demo.
Are returns supported on every marketplace?
It depends on the connector. Each marketplace page shows which processes are confirmed.
Fewer manual steps for every return
We show you the return process from marketplace to refund in Odoo.