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JTL-Wawi + Odoo

GREYHOUND alternative for JTL: customer service and CRM in Odoo.

Looking for a ticket system with CRM for JTL-Wawi? Odoo Helpdesk and Odoo CRM bring customer requests, sales and order data together in one system.

The problem

  • You want to run customer service, sales, warehouse and accounting in one system instead of several tools.
  • Besides tickets you also need a CRM for leads, quotes and B2B customers.
  • You want to handle marketplace messages, emails and order data in one place.

Customer service, sales and order data often live in different systems that are licensed and maintained separately.

The solution with Odoo and AdlerDoo

  • Odoo Helpdesk with tickets, deadlines, teams, templates and customer portal.
  • Marketplace messages from Amazon, eBay, OTTO and Kaufland with AI reply suggestions directly in the ticket.
  • Odoo CRM for leads, quotes and pipeline – in the same system as orders and invoices.
  • Keep JTL-Wawi: AdlerDoo connects JTL-Wawi with Odoo. Or move to Odoo step by step.
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