Returns and refunds
When the question is a return, the next step starts in Odoo.
Marketplace returns in OdooMarketplace messages + AI
Answer marketplace customers directly from Odoo.
Questions from Amazon, eBay, OTTO and other channels arrive as tickets in the Odoo helpdesk – with order, tracking and customer history next to them. AI suggests the reply.
Included from StandardAI suggests, your team decidesOne inbox for all channels
Why it matters
Marketplaces measure your response time
Slow answers hurt your seller rating. Switching between seller portals costs time. With AdlerDoo, everything runs in Odoo.
One helpdesk for all marketplacesMessages are grouped by channel, order and customer.
Context at a glanceOrder, shipping status and returns are shown next to the message.
AI reply suggestionsAI drafts an answer in the customer’s language based on the order data.
Review before sendingAn employee checks and sends each reply. Nothing goes out unchecked.
Assignment and statusAssign tickets, track deadlines and see what is still open.
Optional by channelUse messages only where you need them – not every merchant needs them on every marketplace.
How it works
From customer question to answer
- Customerasks on the marketplace
- Odoo helpdeskticket with order data
- AI suggestiondraft reply
- Employee reviewedit and approve
- Answerback to the marketplace
AI does not send replies on its own.
Plans
Included from Standard
Marketplace messages and AI reply suggestions are part of Standard, Professional and Enterprise. Professional adds review monitoring.
Standard 99 €Professional 299 €Enterprise 1.499 €
Available features depend on the marketplace connector and configured workflow.
Connected in the ecosystem
Customer service in the ecosystem
Reputation management
Keep reviews and ratings in view alongside messages.
Review managementAdlerDoo pricing
Find the right plan with the package finder.
AdlerDoo pricingFAQ
Questions about marketplace messages
Does AI answer customers automatically?
No. AI suggests a reply. An employee reviews, edits if needed and sends it.
Which marketplaces are supported?
It depends on the connector. Each marketplace page shows whether messages are confirmed.
Do I need the Odoo Helpdesk app?
Messages are handled in the Odoo helpdesk. We check your Odoo setup in the demo.
Answer marketplace customers faster
We show you the AI helpdesk with messages from your own channels.