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Enterprise support

Priority support for your commerce operation.

When marketplaces drive your revenue, a connector problem costs money by the hour. Professional and Enterprise give you fixed support and development time every month – and priority when it matters.

Professional: 2 hours per monthEnterprise: 8 hours per monthAdditional hours on request
What is included

Support that knows your setup

Connector issuesHelp with order, stock, listing and settlement errors on your marketplaces.
Monthly system reviewWe review connections, error logs and open issues every month.
Development hours (Enterprise)Custom APIs, workflows, mappings and new marketplace settlements.
Architecture review (Enterprise)A structured look at your Odoo, hosting and integration setup.
AI error assistantConnector errors explained in plain words, for example missing attributes.
Clear limitsHours are included per month and expire at month end. No unlimited support is promised.
How it works

From ticket to solution

  1. Ticketin Odoo
  2. Priorityby plan
  3. Analysislogs and setup
  4. Fix or developmentfrom your hours
  5. Test and go-livedocumented
Connected in the ecosystem

Related

Reputation management

Keep reviews in view alongside your support cases.

Review management
FAQ

Questions about Enterprise support

Do unused hours carry over?

No. Included hours expire at the end of each month. Additional hours can be booked on request.

Is support available 24/7?

No 24/7 support is promised. Priority depends on your plan; availability is agreed individually in Enterprise.

Talk to us about Enterprise

We look at your marketplaces and processes and recommend Professional or Enterprise.

Book a demoAsk the Club