JTL-Wawi + Odoo
Ticket system for JTL-Wawi: all customer requests in one place.
Emails and Amazon, eBay, OTTO and Kaufland messages in one helpdesk – with order, shipping status and AI reply suggestion.
The problem
- Customer requests arrive by email and in several marketplace inboxes.
- Marketplace response deadlines are missed.
- Whoever replies first has to look up the order and shipment in another system.
Customer communication is spread across inboxes and portals and not linked to the orders.
The solution with Odoo and AdlerDoo
- Odoo Helpdesk with tickets, deadlines, teams and templates.
- Marketplace messages with AI (Amazon, eBay, OTTO, Kaufland) directly in the ticket.
- Order and shipping status from JTL-Wawi or Odoo visible in the ticket.
Three ways – you decide
1. Keep your system, connect OdooYour current system keeps running. Our connector links it with Odoo, which takes over the missing functions.See the connector →2. Odoo for accounting and extra functionsUse Odoo for accounting, CRM, helpdesk or production – alongside your current system.Learn more →3. Switch to Odoo completelyMigrate articles, customers and orders step by step – with parallel operation until go-live.See the migration →
Order AdlerDoo
Ready to start? Choose your plan.
Choose plan, billing period and add-ons in the configurator and order online – settlement, AI, EDI, fulfillment and Odoo hosting can be added at any time.
Startupfrom €30 / monthnet, with annual billingConfigure and order →Standardfrom €99 / monthnet, with annual billingConfigure and order →Professional€299 / monthnetConfigure and order →Enterprise€1,499 / monthnetConfigure and order →
Not sure which plan fits? Book a free 15-minute consultation · Compare all plans and add-ons